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We take every issue seriously and resolve most cases on the first pass with a corrected file or revision. Here’s our structured process:
Email: stitchizestore@gmail.com
WhatsApp: +1 (716) 374-9337
Send a screenshot or short video showing the problem (error message, format mismatch, size panel, stitch preview, etc.). This helps us diagnose within minutes.
We’ll provide corrected exports, alternate formats (DST, PES, EXP, EMB, etc.), and size or color map tweaks — as many rounds as needed until you’re 100% satisfied.
If an issue remains unresolved, we offer a 50% refund within 24–72 hours after you submit proof of the problem (aligned with our refund policy).
We confirm you’re happy with the final file before we close the ticket. You’ll receive the corrected files by email and a short summary of what changed.
We aim to keep this process hassle-free and transparent. If you need urgent help, send “PRIORITY” in your subject or WhatsApp message and we’ll triage faster.
